FAQS

FREQUENTLY ASKED QUESTIONS

How do I place an order?


Email us at stealthshop@tutanota.com And we can get you back selling on eBay within 24 hours.  Payment & Shipping We now accept credit/debit card payments We accept U.K bank transfer and bitcoin as payment methods. Accounts will be delivered within 24 hours after payment has been confirmed.




What is the guarantee?


We guarantee that your account is in excellent condition when delivered to you or we will replace your account (this will not affect your 60-day guarantee). While we do not offer refunds, we do stand behind our product quality and will replace or resolve an account within the first 60-days of your purchase. It is absolutely crucial to follow the guide supplied when working with your account in order to protect your account. If your account is suspended due to your actions, we will still offer support but we cannot offer guarantees if you did not follow our instructions and were suspended as a result.




What are the account limits?


EU PayPal Receiving Limit: The EU receiving limit on the PayPal is 2,500 euros a year. Once you reach this limit you may provide documents to PayPal to have the limits lifted. eBay Limits: Our accounts come with 1,000 items and £10,000 per month (unless stated otherwise). This represents 1,000 items sold in a month or £10,000. This will increase with time.




Are there 21-day holds?


We wouldn’t be able to guarantee that the account comes without 21 day holds as PayPal can put this in please at any time regardless of the account age. However, most of our customers do say that the hold go quite quickly or they will drop down to 7 days once marked as dispatched.




Do I need a bank account?


Yes, it’s the easiest way to withdraw funds otherwise you would need an alternative method for withdrawing funds, for example exchanging PayPal funds for Bitcoin. How you withdraw funds is your responsibility.




What if eBay requests to verify the phone number?


Generally, that means you’re listing too quickly (slow your listings down). If you have not received the sim card and it has been longer than 30 days please use a service such as soho66.co.uk or a sim card for a phone number. Register for a new phone number, add it to your eBay account and have eBay request again after a few days.




Does my account come with a phone number?


Accounts do come with a phone number (we can send the sim card to you if you request to do so within 30 days of purchasing your account). We do find that the number is not needed in 99% of cases. If it has been longer than 30 days and you would like an active number, we can recommend any UK SIM or Soho66.co.uk phone number. Register for a new phone number, add it to your account and have eBay/PayPal request again after a few days.





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